"At Israels, our people help you from the time you walk in the door and throughout your entire experience with us."
Our Customer Service Philosophy
Israels customer service doesn’t begin with a memo from the top insisting on the common courtesies. Our customer service philosophy is ingrained in every employee throughout the company and is as old as the company itself. Since 1896 our single goal has been to serve and satisfy each and every customer well beyond their expectations.
From the first time any customer contacts us this customer service philosophy is evident. Whether we are answering your questions, checking on your order or handling a problem, our goal is to leave you relaxed with the assurance that everything you require will be handled promptly and accurately.
At Israels, we want your entire experience to be comfortable and stress-free. Customer service is a whole way of thinking, a mentality--- for us it just seems to come natural. Maybe that’s why so many of our customers return to Israels year after year, decade after decade. We have always believed in building long term relationships on a foundation of superior service.